Alemais Tommasina Summer

Terms & Conditions – Hire House

Effective Date: 30 January 2026

These Terms & Conditions govern the hire of garments from Hire House ("we", "us", "our"). By placing a booking, you agree to be bound by the terms outlined below.

1. Hire Period & Bookings

• The standard hire period is four (4) days, commencing from the date the dress is collected or the selected delivery date.
• Late returns will incur a fee of $15 per day, charged to the nominated payment method.
• All bookings made via Instagram require customers to provide their full name, email address, phone number, and a valid photo ID.

2. Payment

• Full payment of the hire fee is required at the time of booking.
• Bookings are not confirmed until payment has been received in full.

3. Collection & Delivery

• Customers are responsible for ensuring timely collection and return of hired items.
• Delivery timeframes are estimates only and may be affected by courier or postal delays.

4. Use of the Dress

• The dress must be worn and cared for appropriately.
• You must not alter, cut, pin, or permanently modify the dress.
• Temporary adjustments (such as fashion tape) are permitted, provided they do not cause damage.

5. Cleaning

• Standard dry cleaning is included in the hire fee.
• Customers must not attempt to clean the dress themselves under any circumstances.

6. Damage, Loss & Theft

• You are responsible for the dress from the time it is collected or delivered until it is returned to us.
• Any damage, staining, loss, or theft may result in charges up to the full retail replacement value of the dress.
• Minor wear and tear is acceptable and will be assessed at our discretion.

7. Liability

• We are not liable for any injury, allergic reaction, or damage arising from wearing the dress.
• We are not responsible for delays caused by postal or courier services or circumstances beyond our control.

8. Returns

• Dresses must be returned by the agreed due date and in the supplied garment bag or packaging.
• For postal returns, the parcel must be lodged on the due date.

9. Refunds & Cancellations

• No refunds or cancellations are permitted once payment has been made, including for change of mind, sizing issues, or event cancellation.

By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.